During a membership freeze, members billing cycle will continue on its original scheduled date and will automatically be refunded for 90 days from time of submitted freeze. Any membership freeze must be processed 48 hours before members scheduled due date. Pending transactions may not be subject to modifications. After 90 days member will receive a notification of re-instatement.
648 West El Camino Real, Redwood City, California 94063, United States suite S
All cancellation must be e-mailed in. Back dated cancellation forms will not be accepted(date on form must match date of e mail). Members who cancel will forfeit all information attached to his/or her account(enrollment, personal training, class packages, etc...)
To finalize all cancellations members must submit a final payment within 30 days after e-mailing a fully completed and signed cancellation form. All trial periods must be canceled 24hrs before the expiration of the active trial period or membership will rollover as month to month membership.
*please note if you contact a facility rep, trainer, contact form, phone number/address other than the one below inquiring a membership cancellation your membership will not be canceled.
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